Trust and Harmony: The Importance of Avoiding Agency Fee Discussions with Your Child Care Professional

Apex employee talks to parent

Choosing the right child care professional, whether it’s a local nanny or a live-in care professional participating in a cultural exchange program, is a vital decision for parents. Ensuring your child receives the best possible care and support is essential, but it’s also crucial to maintain a positive and trusting relationship with the care professional. In this blog post, we’ll explore why discussing agency fees with your child care provider can have negative consequences and how to address the topic more effectively.

1. Preserving the Trust in the Program

Child care professionals join agencies and cultural exchange programs like the Apex Social Program because they trust in their mission and reputation. It provides important safety and confidence to move across the country or abroad. By discussing your terms with your agency like their fees with your care professional, particularly when expressing dissatisfaction, you risk undermining this trust. This can ultimately impact the relationship with your current care provider and will reduce the pool of qualified professionals in the future and drive up cost of recruting for the agencies that will also impact costs for families.

2. Maintaining a Positive Professional Relationship

Discussing agency fees with your child care provider can strain the professional relationship and create an uncomfortable working environment. It's essential to keep the lines of communication open and foster a positive, respectful relationship to ensure your child's well-being.

3. Recognizing the Value of the Program

Agencies and cultural exchange programs invest significant time and resources into building a brand of trust, recruiting, vetting, and training child care professionals. This process ensures that families have access to highly qualified care providers with specialized expertise. Discussing agency fees without recognizing this value can be disheartening for care professionals who have chosen to be part of such programs.

How to Address Agency Fees More Effectively

1. Direct Communication with the Agency

If you have concerns or questions about agency fees, it's best to communicate directly with the agency rather than discussing it with your child care professional. This approach allows the agency to address your concerns while maintaining a positive and trusting relationship with your care provider.

Host Parents talking to Apex Professional
Host Parents with their special needs child

2. Focusing on the Benefits

Instead of concentrating on the agency fees, focus on the benefits your family gains from partnering with a trusted agency and a qualified child care professional. By providing your child with access to a dedicated and skilled care provider, you are investing in their well-being, development, and future success.

3. Prioritizing Quality over Cost

Remember that quality care is an invaluable investment in your child's future. While it's essential to consider the costs of child care, prioritizing the skills, experience, and rapport of the care professional is crucial in ensuring your child receives the best possible care.

Apex Care Professional with infant


Discussing agency fees with your child care professional can have negative consequences, particularly when expressing dissatisfaction. To preserve trust in the program, maintain a positive relationship, and ensure the best possible care for your child, it’s crucial to address any concerns about agency fees directly with the agency. By focusing on the benefits of partnering with a skilled care professional and recognizing the value of the program, you can create a supportive environment for both the care provider and your child.

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